Ordering
How do I place an order online?
Ordering is easy and convenient! Simply select your favourite items, add them to your shopping cart and click “check out” for your order total. Once you have entered your shipping address and payment details the shipping total will appear to the right of the “payment options” screen.
Payments are securely processed using 128bit SSL encryption.
What are my payment options?
Orders can be placed online using Visa, MasterCard, Direct Deposit or Paypal. All payments are securely processed using 128bit SSL encryption.
How do I check the status of my order?
Simply go to our website at www.attiandanna.au and click on the link “Order Status” on the main menu and login with the username and password you signed up with when you made your original purchase. These details would have been emailed to you when you made your original purchase. If you have forgotten your passwords simply click on the “My Account” link on the website and click on the “Forgotten Password” link to recover your details.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
Shipping
What are shipping rates?
Within Australia:
Regular Shipping – $10 – 3 to 7 business days
Express Shipping – $15 – 2 to 3 business days
When will my order ship?
Australian orders placed by 12 noon EST weekdays are posted same day via express Post or courier. Orders placed after 12pm EST will be shipped the next business day.
Returns & Exchanges
What is your policy regarding returns & exchanges?
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