MyBabyShoes.com.au

Ordering

Shipping

Returns

Privacy

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favourite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address and payment details the shipping total will appear to the right of the "payment options" screen.

Payments are processed securely using 128bit SSL encryption.

 

Can I place orders by phone?

We accept phone orders at +617 5443 1708. Our customer-care consultants are available Monday through Friday 8AM to 8PM EST to answer your questions. We'd love to talk to you!

 

What are my payment options?

Orders can be placed online using Visa, MasterCard, Direct Deposit or Paypal. All payments are securely processed using 128bit SSL encryption and no credit card details are stored.

If you'd like to pay by cheque place your order online and select "Pay by Cheque" when you are completing your Payment Options.  That way we will receive your order and it will be pending the arrival of your cheque by mail.

After your order is placed, please send your cheque to:

ATTN: Customer Service Manager
Ordering Processing/Check Order
My Baby Shoes
P.O. Box 541
Maroochydore,
Qld 4558

Please make all cheques payable to "My Baby Shoes"

Please note that all orders by Direct Deposit and cheque will be shipped upon receipt of payment.

 

Do you charge Goods and Services Tax?

Goods and Services tax (GST) of 10% is included on all sales within Australia.

How do I check the status of my order?

Simply go to our website at www.MyBabyShoes.com.au and click on the link "Order Status" on the main menu and login with the username and password you signed up with when you made your original purchase.  These details would have been emailed to you when you made your original purchase.  If you have forgotten your passwords simply click on the "My Account" link on the website and click on the "Forgotten Password" link to recover your details.

 

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order.

 

Shipping

What are the shipping costs?

Within Australia

Order Amount	Cost	Express Post (Expected Delivery Time)
All Orders	$6.00	2 to 3 business days

 

All Australian orders are sent via Australia Post Express Mail.

International Orders.

MyBabyShoes offers world-wide shipping via your choice of Air Mail or International Registered post.
Should you wish to make a purchase please email us at mybabyshoes.com.au and we will provide you with the exact shipping costs.
After we have confirmed your order and shipping costs, dispatch will occur within 24hours or the next working day. You should expect to receive your order within 1 to 2 weeks.

 

When will my order ship?

Australian orders placed by 12 noon EST weekdays are posted same day via Australia Post Express Post. Orders placed after 12pm EST will be shipped the next business day.

As a general rule expect delivery within 2-3 business days of placing your order, however some remote areas may take a little longer.

If there for any reason is going to be a delay with the dispatch of your goods we will notify you of availability dates or alternative options.

For all Australian orders a flat rate postage fee of $6.00 will apply.

 

How are my shoes packaged?

All of our shoes are packaged in gorgeous satin shoe storage/carry bags.

If you required gift wrapping please let us know and we will provide this service free of charge.

Please note that shoes are not delivered in their original shoe boxes.   

 

Returns

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. If however for any reason, you are not completely satisfied with your purchase, please contact us to organise an exchange or refund.

Please follow these easy steps.

Step 1

Please send an email to info@mybabyshoes.com.au advising us that you will be returning the shoe/shoes and that you would like a refund of the purchase amount.

Step 2

Please pack the shoe/shoes in their original packaging and return them to

My Baby Shoes
P.O. Box 541
Maroochydore
Qld 4558

Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.  That means shoes that have been worn or are marked in any way.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be held responsible for damaged or lost return packages.

How long before I receive my refund?

After we receive your package and inspected the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

 

Privacy and Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. 

Read our Privacy Policy